Americas · United States

Ship Chandler Software for
New York

Tidal automates the entire RFQ workflow for ship chandlers operating at Port of New York & New Jersey. Email to quote in under 30 minutes — no manual entry, no missed margins.

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The Market

Why New York ship chandlers need faster quoting

the US East Coast's busiest port — chandlers handle diverse vessel types including container, cruise, and bulk carriers with strict compliance and documentation standards. Ship chandlers who respond first win the order — and Tidal makes that chandler you.

70%

faster RFQ turnaround from day one

$100K+

labor cost recovered per year

1 week

to go live — no IT team needed

The Platform

What Tidal does for New York ship chandlers

Tidal is an AI-native RFQ automation platform built specifically for ship chandlers. It automates the full RFQ-to-profit cycle — from email inbox through quote generation, confirmed orders, purchase orders, vendor invoice reconciliation, and P&L reporting. Designed for East Coast chandling where European shipping operators, cruise lines, and diverse international fleet operators submit RFQs in multiple formats and expect professional, accurate responses that meet US port standards..

AI RFQ Extraction

Reads incoming RFQs from email — PDF, Excel, or plain text — and extracts every line item automatically. No manual copy-paste.

IMPA / ISSA Matching

Matches items to catalogue codes at 90%+ accuracy. Handles 800+ line item RFQs in under 30 minutes — the same time manual teams spend reading the email.

Margin Protection

Your pricing rules and client-specific tiers are applied automatically. Zero pricing errors since go-live across all Tidal customers.

Full P&L Visibility

Confirmed orders, PO generation, vendor invoice reconciliation, and profit reporting per RFQ and per vessel. Complete financial visibility at the transaction level.

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Port Context

About Port of New York and New Jersey

Port of New York and New Jersey is the America's largest East Coast port and second-busiest US container port overall, handling 9+ million TEU annually and 3,000+ container vessel calls per year. Primary vessel types: container ships, tankers, bulk carriers, cruise ships, and car carriers. New York chandlers serve the US East Coast's primary import gateway — vessels arriving from Europe, South America, and Asia on transatlantic and all-water routes. The port's role as a major cruise homeport and container gateway creates a diverse RFQ environment across multiple vessel categories and operator types.

9+

TEU annually

3,000+

vessel calls/year

<30m

Tidal quote time

FAQ

Common questions from New York ship chandlers

How does Tidal help New York chandlers serve transatlantic vessel operators?
Vessels arriving at New York from European ports on transatlantic services typically have purchasing departments based in Europe — RFQs arrive in European time zones, often outside New York business hours. Tidal processes these automatically 24/7, generating a complete quote that is ready for your team's review when the New York office opens. The vessel operator receives your response before the ship arrives in port, rather than waiting for your team to start work the next morning. For New York chandlers competing for transatlantic provisioning contracts, this overnight response capability is a significant operational advantage.
Can Tidal handle cruise vessel provisioning RFQs at the Port of New York?
Yes. New York is a major cruise homeport for major cruise lines, and provisioning orders for cruise ships are among the most complex chandler RFQs in the industry — often exceeding 1,000 line items covering provisions, bonded stores, safety equipment, and housekeeping supplies. Tidal handles these at full scale: every line item is extracted from the provisioning order, matched against your catalogue, and priced according to your cruise line-specific pricing tier. The complete quote is generated in under 30 minutes, regardless of order complexity. Tidal also learns from each provisioning order — repeat cruise line calls become faster to quote as historical data accumulates.
How does Tidal's pricing work for New York ship chandlers?
Tidal is priced at $2,500 per month. This covers unlimited RFQ processing, the full Tidal platform including order management, PO generation, invoice reconciliation, and P&L reporting, plus onboarding and setup. There are no per-RFQ fees or volume caps. For New York chandlers processing 50 or 500 RFQs per month, the cost is the same. Most customers recover the subscription cost in labor savings within the first 30 days of operation — a team that previously spent 40 hours per week on manual RFQ processing redirects that time to vendor relationships, client development, and business growth.

Ready to automate RFQs in New York?

Book a live demo. We'll use a real RFQ from your Port of New York & New Jersey operation.

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