Legal
How Tidal Software Inc. collects, uses, and protects your personal data.
Tidal Software Inc. ("Tidal", "we", "us", or "our") is an AI-native RFQ automation platform purpose-built for maritime ship chandlers. Our registered office is in India. We operate the website at tidal.supply and the Tidal platform.
This Privacy Policy explains how we collect, use, store, and share personal data when you interact with our website or use our services, in accordance with India's Digital Personal Data Protection Act 2023 (DPDPA 2023).
When you submit a demo request or contact us, we collect:
If you are a Tidal customer, we process data you provide through the platform, including:
This data remains yours. We act as a data processor on your behalf and do not use it for any purpose other than providing the Tidal service.
When you visit our website, we may automatically collect:
We do not use third-party advertising trackers or behavioural analytics cookies.
We use the data we collect for the following purposes:
We share data with the following trusted third-party processors, solely to operate our services:
We do not sell your data to any third party. We do not share your pricing, catalogue, or customer data with anyone.
Under India's Digital Personal Data Protection Act 2023, you have the following rights regarding your personal data:
To exercise any of these rights, contact us at sarah@tidal.supply. We will respond within 30 days.
We retain personal data only as long as necessary for the purposes described in this policy:
Our website uses only essential session cookies required for the site to function. We do not use advertising, tracking, or analytics cookies. No cookie consent banner is shown because no non-essential cookies are set.
In accordance with the DPDPA 2023, we have designated a Grievance Officer to address data-related concerns:
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These include encryption in transit (TLS) and at rest, role-based access controls, and regular security reviews. SOC 2 compliance is currently in progress.
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this page periodically. Continued use of our website or services after changes constitutes acceptance of the updated policy.
If you have questions about this Privacy Policy or how we handle your data, contact us at: