Americas · Santos

Ship Chandler Software for
Santos

Ship chandlers serving the Port of Santos use Tidal to turn RFQ emails into priced quotes in under 30 minutes, matched to their own catalogue and margin rules. Send us one real RFQ and we will quote it with you on a 30 minute call.

Built for ship chandlers and marine suppliers who quote vessels calling at Santos
One AI-native ERP for RFQs, quotes, purchase orders, invoices and stock, matched to your own catalogue and margin rules
You approve every line before the quote goes out. Live in about a week, no IT team needed

See how it works Is Tidal right for you?

Get a live demo on one of your own RFQs

Leave your work email and company. We reply within one business day to set up 30 minutes, then quote a real RFQ from Santos with you.

Looking for a ship chandler in Santos, or selling to us? Read this first.

Is this for you?

Software for the chandlers who supply Santos, not a chandler

Tidal is quoting software. Ship chandlers and marine suppliers use it to answer buyer RFQs faster. We do not supply vessels ourselves.

A good fit if you

Run a chandlery or marine supply business serving vessels at Santos
Retype buyer RFQs into spreadsheets or your ERP before you can price them
Lose orders because a faster supplier answered first
Want consistent prices and margins on every quote, whoever prepares it

Not the right page if you

Need provisions or stores delivered to a vessel. Tidal does not supply ships, please contact a local chandler or your ship agent.
Want to sell products or services to Tidal. The demo form is for chandlers and suppliers looking at the software.
Are looking for a job. Please see the Agility careers page.

How it works

From buyer RFQ to priced quote, on your own catalogue

What changes for a Santos chandler on the first day with Tidal.

1
RFQ arrives
By email, PDF, Excel or a portal export. Tidal reads every line, including vague descriptions and missing codes.
2
Lines matched
Each line is matched to your own catalogue and item codes, with unclear lines flagged for your team.
3
Priced your way
Your supplier prices, client tiers and margin rules are applied. You review and approve every line.
4
Quote goes out
Send the quote, turn it into a sales order, then check supplier invoices against it when they arrive.

See it working

A real quote, priced line by line

Quote Desk

Turns buyer RFQs into priced quotes and sales orders from your own catalogue and supplier prices.

See Quote Desk

Invoice Capture

Reads supplier invoices from a photo or PDF and checks them against the order before they reach your accounts.

See Invoice Capture

Meet us at IMPA Singapore

Stand SUZ 4, Suntec, 24 to 25 November 2026. Bring an RFQ and see it priced.

Plan your visit

Container terminal — Photo: JAXPORT (CC BY 2.0)

Santos and its port

Latin America's busiest port, built on coffee and now moving soy, sugar and containers

Santos, on the coast of São Paulo state, is the busiest port in Latin America and the main outlet for Brazil's farm exports. Its terminals line both sides of the estuary, handling containers, soy, sugar, corn, coffee, orange juice, fuel and chemicals. The port serves São Paulo, Brazil's largest city and industrial centre, which lies about an hour away up the coastal escarpment.

For a ship supplier, Santos combines large bulk carriers loading grain or sugar with container lines and tankers. Queues at the anchorage can be long in the harvest season, which gives suppliers time but also makes schedules shift. Brazilian customs and tax rules make documentation for ship supplies detailed. Clear prices, reliable launch delivery and correct paperwork keep buyers coming back.

Time zone: BRT, UTC minus 3 (no daylight saving)
Business languages: Portuguese, with English for international shipping
Working week: Monday to Friday
largest port: Latin America
main trade gateway: Brazil

Business culture

Business in Brazil is personal, and time spent building a relationship pays off. Portuguese is the language of local business, though English is used with international owners and managers. Meetings often start informally. WhatsApp is the main tool for quick communication and orders. Decisions sometimes take longer than expected. Carnival, usually in February or March, and the Christmas and New Year period slow activity sharply.

Port and maritime heritage

Santos was founded in 1546 by the Portuguese settler Brás Cubas. It grew in the nineteenth century as the outlet for coffee from the São Paulo highlands, and the railway down the escarpment opened in 1867. The first organised quays opened in 1892, and for decades Santos was the world's leading coffee port. The old coffee exchange building still stands in the historic centre.

Local market

Bulk carriers loading soy, corn and sugar, container ships, tankers and chemical tankers dominate, along with offshore supply vessels serving the deep water oil fields. Buyers include liner operators, managers of chartered bulk ships and offshore contractors. They expect competitive prices, accurate documentation under Brazilian rules, reliable launch services and patience with schedules that move as queues change.

Working with us from Santos

We begin with a remote 30 minute demo on one of your own RFQs. Most chandlers are live in about a week, on their own catalogue and margin rules, with no IT team. Brazil does not change its clocks, and India is 8.5 hours ahead, so our afternoon and evening overlap your morning, roughly 8am to 11am Santos time.

FAQ

Common questions from Santos ship chandlers

How does Tidal handle high volume RFQs at the Port of Santos?

As Latin America's largest port, Santos generates RFQs with hundreds of line items from vessels on tight schedules. Tidal extracts every line from the incoming email, matches it to your own catalogue at 90%+ accuracy, and prices it to your margin rules automatically, turning a multi day manual quoting job into a complete quote in under 30 minutes.

Does Tidal integrate with the systems Santos chandlers use?

Yes. Tidal integrates with ShipNet and Bassnet via API or CSV export, and runs fully standalone from your existing Outlook or Gmail inbox and product catalogue with no ERP connection required. The one week go live timeline applies whether you run standalone or integrated.

Is Tidal available to Santos chandlers without a local office?

Yes. Tidal is remote, web delivered software for ship chandlers and suppliers serving Santos, no local presence and nothing to install on site. Connect your inbox and catalogue and Tidal processes RFQs for your Santos operation from day one.

Ship Chandler Software forSantos