Ship chandler CRM

Ship chandler CRM, built into your quoting

For a chandler, the pipeline is the enquiry inbox. Quotes go out and half of them go quiet. Tidal keeps every enquiry, quote and follow-up in one place, tied to the vessel and the account, so nothing worth chasing goes cold.

★ 5.0 on Clutch, 10 reviews Live in about 1 week Quote in under 30 minutes IMPA & ISSA 90%+ first pass

A ship chandler CRM tracks the way a chandler actually sells: enquiries, quotes, follow-ups and repeat-vessel accounts, rather than a generic sales pipeline. Tidal builds this in, because it already reads the RFQs and produces the quotes, so the pipeline lives where the work happens.

✓Every enquiry and quote tracked by vessel, agent and account
✓Open quotes surfaced with follow-ups due, so none go cold
✓Win and loss captured against reason and margin
✓Repeat-vessel history: past orders, preferences and pricing

Every enquiry and quote, one pipeline

Because Tidal already reads your inbound RFQs and produces the quotes, it knows the whole pipeline: who asked, what you quoted, what is still open. No separate CRM to keep in sync, the enquiries and quotes are the pipeline, tracked by vessel, agent and account.

Follow-ups that actually happen

Open quotes are surfaced with the follow-up due, so a quote that went quiet gets a nudge instead of being forgotten. Win and loss are captured against the reason, building a picture of which ports, agents and vessels convert and at what margin.

Container ship representing repeat-vessel accounts a chandler keeps warm — Every enquiry, quote and follow-up in one pipeline, tied to the vessel and account.

Repeat vessels and accounts kept warm

Ships come back. Tidal keeps the history for each vessel and account, past orders, preferences, substitutions and pricing, so a returning enquiry is quoted faster and more accurately, and your best accounts get the service that keeps them. Live in about a week, from $2,500 per month.

See a live RFQ become a quote

Book a demo

See your enquiries and quotes as one pipeline

Leave your work email and the port or company you supply. We will set up a live demo on your own RFQs, no slideware. Live in about a week, from $2,500 per month.

✓ Quotes back in under 30 minutes
✓ IMPA and ISSA matching at over 90% first pass
✓ No spam, a reply within one business day

Frequently asked questions

What is a ship chandler CRM?

It is a customer-relationship system built for the way a chandler actually sells: tracking enquiries, quotes, follow-ups and repeat-vessel accounts rather than a generic sales pipeline. Tidal builds this in, because it already handles the RFQs and quotes.

Do we need a separate CRM tool?

No. Tidal reads the enquiries and creates the quotes, so the pipeline lives where the work happens, tracked by vessel, agent and account, with follow-ups and win/loss captured automatically.

How does it help with repeat vessels?

Tidal keeps each vessel and account history, past orders, preferences, substitutions and pricing, so a returning enquiry is quoted faster and more accurately.

Can it flag quotes that went quiet?

Yes. Open quotes are surfaced with a follow-up due date so quiet quotes get chased instead of forgotten, and loss reasons are recorded to sharpen future bids.