Straight answers to the questions maritime buyers ask most.
What is ship chandler software?
Ship chandler software is the platform ship chandlers use to run RFQ-to-quote work. Tidal is AI-native ship chandler software that reads email RFQs, matches items to IMPA and ISSA codes, applies your margin rules, and generates accurate, ready-to-send quotes end to end, without spreadsheets or manual retyping.
How does Tidal turn email RFQs into quotes?
Tidal connects to your Outlook or Gmail inbox and captures incoming RFQs automatically. It extracts every line item, matches each to your catalogue using IMPA and ISSA codes, applies your configured margins, and produces a complete quote in about 30 minutes, ready for a quick review before you send.
Does Tidal support IMPA and ISSA codes?
Yes. Tidal matches RFQ line items to IMPA and ISSA codes at over 90% accuracy on the first pass, even from messy or non-standard descriptions. Items it cannot match confidently are flagged for your team, and every correction trains the system, so accuracy keeps improving over the first weeks.
How fast can we go live?
Most customers are live within one week. We connect Tidal to your existing email inbox, map your product catalogue to IMPA and ISSA codes, and configure your margin and pricing rules. No IT team, no infrastructure changes, and no ERP integration are required to start processing quotes.
How much does Tidal cost?
Tidal starts from $2,500 per month. Pricing scales with volume and the modules you need, and every plan includes AI RFQ parsing, IMPA and ISSA code matching, margin protection, and quote generation. Book a demo and we will scope the right plan for your chandling operation.
Is our data secure?
Yes. All data is encrypted in transit using TLS 1.2+ and encrypted at rest. Your pricing, catalogue, and customer data are never shared with third parties or used to train shared models. SOC 2 Type II compliance is in progress, with certification expected in 2026.
